Version History
Here you can find the changelog of Spoke Phone since it was posted on our website on 2020-07-14.
The latest version is 9.6.0 and it was updated on soft112.com on 19 April, 2024.
See below the changes in each version:
version 9.6.0
posted on 2024-04-17
This release includes various bug fixes and performance improvements.
version 8.26.0
posted on 2024-01-14
- Group SMS - This feature enables Spoke Phone users to create interactive group chats via SMS, compatible across all carriers and networks.
- Added support for adding phone number participants to an existing external conversation by clicking the "+ADD" button on the Participants screen
- Note: Support for adding numbers to existing internal conversations will be added in a future release soon
- Number participants can now be removed from a conversation
- Various improvements and bug fixes
version 8.25.0
posted on 2024-01-02
Various improvements to messaging:
- New: Ability to resend messages that were not accepted by the carrier
- New: Push notifications for Chat, SMS, and WhatsApp messages now group by conversation to make it easier to see context
- Fixed: Chat screen only showing the first pending message if there are multiple pending messages
Internal improvements and bug fixes
version 8.21.1
posted on 2023-11-21
- Support removing participant from a conversation
- Add theming to Message screen
- Green for WhatsApp channel
- Blue for SMS channel
- Orange for internal chat
version 8.19.0
posted on 2023-11-05
Fixed: Remote control screen for ended calls staying on for some users who are logged into multiple devices
- The stale remote control call screen may occur when the app that is in the Remote Control mode, loses connection to the internet before you end the call on the other device
- This can happen when your device goes to sleep, the internet drops, etc
- We’ve implemented a check when you come back to the app that auto-closes the remote control call screen if the call is already ended
version 8.16.4
posted on 2023-10-16
This release includes bug fixes and performance improvements.
version 8.16.3
posted on 2023-10-12
- Start WhatsApp Conversations. Users can now send WhatsApp messages.
- Users must be on the Spoke Phone Pro-CX User License
- The feature needs to be activated for a customer's account (See your Spoke Phone Sales/Account Manager)
- Sent messages now display a delivery status under the message bubble
- Fixed issues
- Navigation going back an extra screen after closing a conversation
- Some App permissions not being requested on Android 13
version 8.15.0
posted on 2023-09-21
Adds support for claiming conversations
- Claiming a conversation marks the conversation as claimed by you and removes every other user from the conversation.
- The "Claim Conversation" button will appear under the "Conversation Settings" page if a conversation is claimable.
- When the claim rule is set to "required before replying", messaging will be blocked until one of the users claims the conversation.
version 8.14.0
posted on 2023-09-10
- Users can now select which SenderID to use when creating new outbound conversations
- Fixed an intermittent issue where sending a message may fail
- Various other bug fixes and performance enhancements
version 8.12.0
posted on 2023-08-22
Allow users to close group conversations
version 8.7.0
posted on 2023-07-05
New Feature: Manual Availability
For companies with Agents or users rostered on changeable shifts, the new Manual Availability mode allows users to manually set their availability status.
At the start of a shift, the user can set themselves as Available, then set themselves to Offline at the end of their shift.
version 8.5.0
posted on 2023-06-22
- Call groups have been renamed to Teams
- Various performance enhancements
version 8.4.0
posted on 2023-06-14
- Added support for setting US West Coast (Oregon) as a voice edge location
- Various bug fixes and performance improvements
version 7.22.0
posted on 2023-04-17
- Early Preview: Transfer Calls to External Parties
- Added support for transferring a call to an external CRM contact, a personal contact, a favorite contact, or a phone number you enter
- Changed when a customer is put on hold during call transfers, so you can talk to them while trying to find/reach the person you are transferring the call to
- Fixed incorrect user availability summary shown on transfer popup
version 6.72.0
posted on 2022-03-17
Favorites in the Spoke app:
- An alert and removal if trying to access a favorite contact that has been deleted.
- A visual warning once you've reached max favorites
- Contact names in the Favorites list get updated if the contact card changes
- Favorites list now shows real user and team availability
version 6.57.0
posted on 2021-10-19
- Fixed issue where copying DDI numbers from a user profile is disabled when the user's personal mobile phone number has been masking (for privacy)
- Changed the "edit my profile" page scrollable for users with small mobile phone screens
version 6.53.0
posted on 2021-09-20
Added support for masking employee mobile numbers from other employees
version 6.45.0
posted on 2021-08-17
- Upgraded Twilio Voice SDK to the latest versions
- Replaced Twilio Voice Region support with the new Twilio Edge Support
- Fixed an In-Car Bluetooth issue where ending a call sometimes kept the car's Bluetooth connected as though you were still on a call
version 6.1.1
posted on 2021-01-07
- This release includes various bug fixes and performance improvements.
- Speed and security upgrades to underlying libraries
version 5.25.1
posted on 2020-12-16
Fixed an issue on some Samsung Android 11 phones where not having a default ringtone set on the phone may cause the app to crash.
version 5.25.0
posted on 2020-12-09
You can now add unknown callers (numbers) to your CRM during live calls, so you enter their contact details while you are talking to them.
version 5.24.0
posted on 2020-11-29
- To assist with testing custom forms, company administrators can now view and submit conversation forms that are in draft state, and see Webhook events fire
version 5.23.0
posted on 2020-11-26
- The "Add to CRM" feature can now be used both during and after calls when the call is to/from an unknown number.
- Administrators can disable the "Add to CRM" feature until they have completed the CRM integration.
version 5.22.0
posted on 2020-11-23
- You can now set the primary contact for a call both during and after the call.
- Simplification to custom forms screens
version 5.19.0
posted on 2020-10-29
This release includes various bug fixes and improvements to support changes made in Android 11.
version 5.15.0
posted on 2020-10-18
- Improved responsiveness when experiencing intermittent network/data issues during calls
- In-call custom Forms (Beta prep release)
- Automatically select last used conversation form
- Automatically select conversation form if there is only one active conversation form
- Various visual improvements
- Improved styling on the "Add to CRM" form fields
version 5.14.0
posted on 2020-10-11
- Improved the performance of user real-time availability updates in the directory
- Additional work for the upcoming "in-call" custom forms feature
version 5.11.1
posted on 2020-09-29
Call screen improvements relating to:
- Accepting and rejecting calls
- Remote controlling and swapping calls
- Call transfers
- Hold and recording buttons
version 5.8.0
posted on 2020-09-23
- Pre-release support for identifying primary callers when multiple people or records in the CRM have the same number.
- Upgrade to the international phone number formatter to support newer phone number blocks
version 5.7.1
posted on 2020-09-03
- Fixed issue where adding a contact to a call did not initially disable the button after first press
- Fixed issue where the "Remove from call" button was not showing in the directory after an external or personal contact has been added to a call
version 5.7.0
posted on 2020-09-01
- Added the ability to send a TXT message from the call history screen
- Visual improvements when adding people to a conference call
- Assign unknown callers/numbers to contacts already existing in your CRM (BETA)
- Create a new contact in your CRM for unknown callers/numbers (BETA)
version 5.6.0
posted on 2020-08-27
Various bug fixes and performance improvements.
version 5.4.0
posted on 2020-08-13
New:
- Tapping the caller name or number on the call screen opens the in-call workflow screen
Fixed:
- Ability to select a manual caller ID when returning calls from CRM (external address book) contacts
version 5.2.1
posted on 2020-08-06
- Users can now mute themselves in Remote Control mode
- Improved the reliability of the hold button
- Fixed a crash on Android when the phone state is not available due to poor network connectivity
- Improved screen load performance on slower phones
version 4.42.0
posted on 2020-07-12
Various improvements and bug fixes.
- Upgraded to the latest SDKs
- Fixed an intermittent crash caused by unsuccessfully changing audio devices (Bluetooth, etc.) that left the phone with an unknown audio output
